Welcome to turtle-arts.nl, by using this website you accept and agree to be bound by these online shopping Terms & Conditions, the Privacy Statement and such other policies as we notify you from time to time, which together constitute the entire agreement between us.
These online shopping terms and conditions apply to all orders which you, the customer place using our website www.turtle-arts.nl, which is operated by Turtle Arts. Please read them carefully before placing your order and print a copy for future reference.
You may register with us when purchasing items using this Website. You are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorized access to your account. You agree to accept responsibility for all activities that occur under your account or password. Please take all necessary steps to ensure that the username and password is kept confidential and secure. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorized manner.
Please ensure that details you provided us with on registration are correct and complete and inform us immediately of any changes to those details (e.g. change of email or postal address). You can access and update your details using the “Your Account” area of the Website.
We reserve the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
Privacy and Communications
To fulfill our obligations to you under these Online Terms & Conditions we communicate with you by e-mail and by posting notices on the Website. You agree to receive communications from us electronically and that electronic communications will satisfy any legal requirement for communications be in writing.
The contract between us
When you place an order to purchase items using our Website this is an offer by you to us to purchase those items. By ordering you are provide details which are true, accurate, current and complete.
We will confirm receipt of your order by sending you an email (“Order in Progress E-mail”); this is the point at which we accept your order and the contract is formed.
Colors, specifications and dimensions of products
We have made every effort to display the colors, specifications and dimensions of items on the Website as accurately as possible. The colors you see will depend on the resolution of your monitor, we cannot guarantee that your monitor’s display of any color will reflect accurately the color of the item delivered. We may from time to time vary the dimensions, specifications and quantities of items displayed on our Website without prior notice.
Content & Intellectual Property Rights
Turtle-art.nl, its products and content is protected by intellectual property. You are only allowed to use content found on this website as expressly agreed by Turtle Arts. Any reproduction or redistribution of our products and content may result in civil and criminal penalties.
In addition to these intellectual property rights, the content, defined: graphics, photograph, image rights, sounds, music, audio or text are to the best of our knowledge accurate and complete, however we cannot promise it is error-free. Turtle/arts.nl cannot promise the functions within the site i.e. html, content and functional aspects are error-free. This also relates to viruses and other harmful viruses, we always recommend that you should have an up to date and complete virus checking software to protect yourself.
You also agree that no joint venture, partnership, employment or agency relationship exists between yourself and Turtle Arts. You will not express yourself as an employee, agent or representative of Turtle Arts and we are not liable for any representation, act or omission on your part.
All prices listed on this website are in EU euros and all charges will be processed in EU euros unless otherwise specified. When prices are displayed in alternative currencies on this website, these are for reference purpose only and local prices may change according to current currency rates. Whilst we try and ensure all details, descriptions and prices are correct when appearing.
Delivery charge is an additional cost. Please refer to our Delivery Information for full details. Although we try to ensure that all prices on the Website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.
We reserve the right to update prices displayed on the Website at any point.
Import duties and local taxes are NOT included in the quoted price of goods being delivered to any locations. You will be responsible for the paying of any and all import duties and local taxes including any administration charges upon receipt.
We cannot guarantee product availability and products, nonetheless, these items may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel your order.
Turtle-arts.nl reserves the right to limit the quantities of certain items which you can purchase.
You may pay for the items which you order online by supplying your PayPal account details on the secure online order form. We regret that we cannot accept cheques, gift vouchers or cash as payment online.
Please note that we cannot guarantee the security of data when communicate with Turtle Arts via email. Accordingly please do not send us payment information using email. For details of the security measures we employ please read our Privacy Statement. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorized access to the personal and transactional information you provide us when placing an order.
If you wish to cancel your order, please contact our us. As we try to process orders immediately it may not always be possible to prevent an order from being dispatched. If you order has already been dispatched you may return the items to us in accordance with our Returns Policy.
As soon as we receive notice of your cancellation of an item we will refund the relevant part of the purchase price for that item together with the item’s standard postage charge. We cannot refund any priority, express or courier component of the postage charge. This only applies if the order is cancelled prior to dispatch.
Delivery timescales/dates specified on the Website, in any order acknowledgement, acceptance or elsewhere are estimates only. While we endeavor to meet such timescales or dates, we do not undertake to dispatch and deliver products by a particular date and shall not be liable to you n respect of delays or failure to do so.
Delivery shall be to a valid address submitted by you and subject to our acceptance (“Delivery Address”). You are responsible for checking the Delivery Address on any acknowledgement or acceptance we provide and will notify us without delay of errors or omissions. The costs incurred as a consequence of any changes you make to the delivery address after you submit an order shall be borne by you.
1. Items damaged in transit
If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 15 days of taking delivery.
2. Defective items
We offer 15 days Return Policy for factory defective items from the date of arrival at your shipping address. A 20% handling fee of the item price would be charged for any returned item. Customer is responsible for the return shipping costs.
3. Incorrect items
If we have sent you an incorrect item, please notify our us as soon as possible or within 15 days and return the incorrect item to us and specify the correct details in writing. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible or alternately we will refund the item once it has been returned. We will not charge you for the incorrect item and we must have the incorrect item returned before investigating.
Please return any incorrect item to our head office address, we will replace or refund you for the incorrect item upon receiving the returned goods.
Until you return items to us you are responsible for the safe keeping and taking reasonable care of them. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.
The return of items is at the senders own expense.
We will be responsible for any losses you suffer as a direct result of us breaching these Online Shopping Terms & Conditions if those losses were reasonably foreseeable to both you and us at the time the contract for the sale of items by us to you was formed (i.e. at the point we send the “Preparation in Progress” E-mail to you). We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, date or goodwill) or any other loss or damage which does not result directly from our actions or the actions of our sub-contractors or agents, is consequential or was not reasonably foreseeable to both you and us when the contract between us was formed.
Our liability to you under these Online Shopping Terms & Conditions will not exceed the total price charged for the items purchased.
Events beyond our reasonable control
We will not be responsible to you for any delay or failure to comply with our obligations under these Online Shopping Terms & Conditions if the delay or failure arises from any cause beyond our reasonable control.
Alterations to this Website and Terms & Conditions
We reserve the right at any time to make changes to this Website, these Online Shopping Terms & Conditions, Privacy Statement and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the Website or order items from the Website. Changes which we are required to make by law could apply to orders which you have already made. If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.
If you breach these On-line Shopping Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.